CMI Services :: Services

Meter Swap

Proprietary software developed by CMI Services and Computapole

  • Fully automated, web-based system for meter change-outs
    • One of most sophisticated programs on AMI/AMR market
    • Allows CMI crews to pull route and individual meter data from utility database, change out the meter, take photos and upload the new data quickly, smoothly and accurately
    • Secure and immediate access to all collected information
    • Scalable and customizable
    • Device Features
    • Integrated GPS accuracy of <3 meters
    • Embedded image capture provides audit proof for out readings
    • Installations follow meter reader’s scheduled routing per utility specifications
    • Preload of old meter data ensures accurate change out
    • Change out data available immediately after transfer
    • Data returned to utility in most any format
    • Track work progress via internet 24/7
    • Validation of every data entry in field ensures accurate information
    • Meter change outs not allowed during blackout period
    • Follow up reporting provided for meters not found in field, or meters that are inaccessible for change out after multiple efforts to access site
    • Our new and secure SpiderWeb Portal allows our customers to view meter information and photos 24/7 from any web browser

    • Photo Capture Tied Directly to Meter Data
    • Take photo of the old meter to provide physical proof of the end reading in case the input is disputed
    • Multiple photos can be taken for socket condition or new meter picture
    • Photo images are immediately tied to each meter install and stored in database for easy retrieval.
    • Pictures are well focused shots in 640 by 480 black and white or
    • full color format and provide for compression to a mere
      18K average size
    • Built in zoom feature allows the installer to check the focus and clarity of the picture taken before accepting it
  • Wireless and Effortless Data Transfer
    • Transmit completed work orders, download new work orders and check for software updates, automatically and with just one press of a button
    • Updating completed work orders and preloading new ones has never been easier, connecting via USB, ethernet, wireless, or over cell phone service
    • Database is backed up daily. Every entry is also backed up for more peace of mind
    • If needed, quickly and easily upload backup files for review
  • Real Time 24/7 Access to Data
    • Select from a variety of data reports from our secure website
    • Inspection data dump allows you to export your data to MS Excel
    • New meter inventory tracks installation and remaining inventory of new meters issued to contractor
    • Weekly production report provides a report of daily installations by employee for any given week
    • Monthly meter summary allows you to report on monthly, year to date and project to date status on all meter work orders issued to contractor
  • Real Time 24/7 Access to Data
    • View meter photos for off read verification
    • Provide immediate proof to customer for billing issues
    • Quickly check meters that fall outside expected range for accurate off reading
    • Export images as needed or interface directly to our server for linking all meter photos to your GIS system.
  • Map Your Assets
    • When GPS data is available we can map your meter locations directly on field device to further validate customer locations
    • Provides visual view of meter work orders that may have been missed by installer
    • Mapping also available through our secure web for route monitoring
  • Uncompromising Customer Support
    • The most important feature of Meter Swap is our stellar customer support
    • Treating you like our only customer has always been our policy
    • More than 26 years of field programming ensures the most accurate and bug free code in the industry
    • Problems are resolved with high priority attention, usually within 24 hours of the report
    • Need special reporting for your manager? Not a problem, just give us a call and we will be happy to help.
    • From DBA of your in house database management services, to the field technician who has never touched a computer, we relate to all aspects of your business and communicate fluently at every level of expertise
    • Call any of our customers: References available from a wide range of customers, including Pacific Gas & Electric, Southern Companies, National Grid, Duke Energy, AEP and Allegheny Power

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